The technological world is changing continuously, thus call center industry has to adapt to some new digital trends and transform accordingly to meet particular customer expectations. So if you also belong to call center industry, then you must have noticed different modernizations in this sector in past few years. The industry is constantly moving ahead with customer’s expectations to provide them with highly advanced solutions to streamline their processes. Now with the rising trend of call centers, the real survivors would be those call centers that will truly adapt the digital transformation features and take a further step in upcoming years. Call centers have always been a reliable industry which has utilized a highly effective and advanced technology for their potential clients. As a matter of fact, a country like the Philippines , many call centers are offering their agents and clients a complete access to that kind of technology which was previously available