Cloud based Call centers; Right solution for Pakistani BPO industry

Besides facing a strong competition from developed countries like Philippines, Canada, Latin America, Pakistani call center industry needs to struggle with the great increase in their operational expenses, the rising manpower cost and staff turn-over. Not only this, BPO stability and the increasing call center agent requirements are also posing great difficulty as well. In order to meet these challenges, Pakistani BPO’s should switch to cloud-based call centers and adopt the reliable solutions offered by  VoIP provider in Pakistan for best customer support.

On-premise v/s cloud-based call centers:
The scope of on-premise call center has now become quite outdated and the call center industry is showing great interest in launching a cloud-based Hosted call center. For example, when you need to stay updated with the latest techniques and need to deploy advanced tools and technology, it looks quite difficult to upgrade your on-premise call center according to the requirements. But in case of cloud-based call centers launched by VoIP provider in Pakistan, the whole upgrade and maintenance will be done by the service providers and you don’t need to involve in technical complications.



Bundled offer with complete VoIP solutions for Cloud-based call center
Another advantage is that the cloud-based solution is actually a bundled offering of whole connectivity, which included VoIP, DID number, Predictive dialer, and auto dialer. You can choose the VoIP solutions according to the needs of your inbound or outbound call center. The cloud-based call center is totally employing the Internet and performing all the functions with the help of VoIP solutions.
In order to accommodate the expenses for on-premise call center, every BPO needs to deploy the costly servers along with the payment of overall infrastructure and the dialer system. So, when the deployed infrastructure will be managed, utilized and maintained by the call center only, it will become an extremely expensive solution for the management and IT department as well. On-premise hosted call center will actually need the complete in-house managed solution in order to up and run the operations smoothly & efficiently.
A cloud-based call center is quite reliable and secure for every. In addition, it also enables the BPOs to properly focus on their basic strategic problems rather than utilizing the time on software troubles or the maintenance of managed call center infrastructure.


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