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Showing posts from March, 2018

How to choose the best call center software for your business?

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Call center software solutions can help businesses manage the bulk amount of calls from different departments within an office, or from various branches across the world. These solutions also provide companies numerous amazing benefits that include reduced costs, greater flexibility , and high productivity . These benefits are making it a ‘must have’ technology for businesses today . Call center software solutions mainly include some random features like live chat, social media integration, text messaging , and different others . Moreover, it’s also important to have high-quality VoIP, dialer, and call center leads, IVR, IP PBX and many other solutions to run the operations smoothly. That’s why due to the availability of these features, sometimes it looks hard to choose the right software for you. Best call quality: Being able to find a very high volume of calls is just one thing, but handling those calls efficiently in a qualitative manner is another important

Top 6 hosted VICIdial features you should know about

Vicidial is the most popular open-source call center software in the world which eliminates the need for dialing multiple calls simultaneously. VICIdial software solution was basically designed and built to cater the needs of call centers . It can be easily integrated with your existing phone system. In call center support environment, VICIdial has become the best contemporary solution which can make the customer - agent conversation more healthy and productive. The best about VICIdial is that it is well equipped with multiple necessary features which are required to make the whole customer support scenario smooth & efficient. Setting a campaign: VICIdial is used as a most effective tool in call center world. The auto dial sets a campaign and then dials thousands of numbers simultaneously. This feature helps to communicate with more customers in a smart way. Call through the web-based screen: It is a unique and easy way to call via database us

4 Myths about Ringless Voicemail Drop

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There are many companies who do not prefer to take amazing advantage s of the user-friendly ringless voicemail drop solutions; as they think there are different conflicts associated which may harm their budget or business reputation . But the fact is, there is no such thing related to ringless voicemail. People are involved in myths & misconceptions about this innovative technology. So here we have highlighted some common myths that are misinterpreting the whole concept of this technology. “It’s very expensive” The most common misbelief is ringless voicemail is too expensive and disturb the whole budget. But the fact is, it only costs pennies when voicemail is delivered successfully. First, it identifies the cell lines before running the campaign, and then give a report about the “status” of your voicemail, after that, it simply costs too low when one message delivered to the client. The best idea is to seek professional help from ringless voicemail drop servic

How to make money from Call centers?

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It’s a human nature to strive for a better lifestyle. Let’s be honest, many people are looking for simple ways that can make them a millionaire in just a few days. But unfortunately, there are not any easy opportunities out there that can make their dream come true. That’s why; people are turning towards call center business that is one of the most powerful sectors that mainly contribute to the economies of India, Pakistan, and the Philippines. Most of the business owners from US, Canada, and the UK outsource the call center services from developing countries like India, Pakistan, or the Philippines where the workforce is extremely affordable, for example, in the UK the minimum wage is around £6 and in India or Pakistan, it would be £2. So by outsourcing their services, they are saving money. So let’s discover how to make money through call centers business in short time. An overview: There are basically two types of call centers, inbound and outbound. In case of inbound