Top 6 hosted VICIdial features you should know about

Vicidial is the most popular open-source call center software in the world which eliminates the need for dialing multiple calls simultaneously. VICIdial software solution was basically designed and built to cater the needs of call centers. It can be easily integrated with your existing phone system. In call center support environment, VICIdial has become the best contemporary solution which can make the customer-agent conversation more healthy and productive. The best about VICIdial is that it is well equipped with multiple necessary features which are required to make the whole customer support scenario smooth & efficient.

Setting a campaign:
VICIdial is used as a most effective tool in call center world. The auto dial sets a campaign and then dials thousands of numbers simultaneously. This feature helps to communicate with more customers in a smart way.

Call through the web-based screen:
It is a unique and easy way to call via database using your computer screen. With the help of this solution, it is easy to call multiple customers simultaneously from that database in which call history can also be maintained for more reference. Therefore, it’s important for every call center owner to consider VICIdial hosting in order to make the operations easy and smooth.

Best dialing algorithm:
Vicidial has the best dialing algorithm, they contact their customers predictively. This characteristic also takes good care of the demography and time-zones of your customers. So with the help of this smart algorithm, you can choose an appropriate time to communicate with your customer.

Message broadcasting:
Vicidial broadcasts a prerecorded message to several customers at a time. People choose this software when they want to deliver a promotional message to their audience. The basic purpose is to set up a campaign which can convince people to choose the services.

Call Recording:
Call recording feature is most important to analyze the customer calls which can simply interpret your customer’s thoughts and intention. The call recording feature basically gives some prominent insights that can train the call center agents in an efficient way based on the customer feedback. It also tracks the way agents communicate with customers. The call recording option can be started and stopped at your own convenience.

Vicidial offers more options to the managers:
For call center managers, there are numerous options that can simply influence the customer-agent conversations in the more meaningful way. The call center manager usually listens to the agent’s conversation, and if needed he also takes part in the conversation with his thoughts and insights and tries to help the customer without any delay.

No doubt, hosted VICIdial software will be the most useful and amazing tool in the call center world after few years, as it offers different features that provide more scalability and versatility that no other tool can offer.


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