Why SMB’s are switching to VoIP technology?

There are various reasons why small and medium businesses (SMB’s), are switching from analog to VoIP phone system. The hosted business VoIP solutions are giving small and medium businesses a new edge to boost their productivity without heavy costs or self-hosting maintenance.

So whether small and medium businesses want traditional telephony system or fully hosted VoIP solutions, here are top features discussed that SMB’s can benefit from:

Integration with CRM:

One of the most attractive features small and medium businesses can benefit from is the high-quality VoIP solutions that can be integrated seamlessly with customer relationship management software. This simply allows the workforce members to communicate effectively through telephone with the user while considering their marketing & sales information.

There are different management tools and real-time data that have now become fully available to all the workforce members while giving them the opportunity to streamline their business processes for standard customer solutions and productivity.

Affordable International calling:

Making calls via the Internet makes international or long distance calling quite more reasonable as compared to PBX systems. SMBs with much higher volume of these calls can benefit the most from professional VoIP solutions. Employees or call center agents can even access IP Trunks, anywhere and anytime, with the help of their integrated mobile devices; and give the SMBs higher capabilities and cost savings.

Auto attendant:

Small and medium businesses can get benefit from having an impressive introduction to their company, which is what the auto-attendant accomplishes when someone calls. The auto-attendant usually direct calls to the relevant department through its automation technique, and it simply frees the agents or workforce to provide the caller a stress-free experience to reach their desired person or department. This element can also be accompanied with on-hold music, as it is a most noteworthy feature small and medium businesses can get with VoIP phone system.

Hosted VoIP PBX:

One of the main reasons why SMBs are switching to VoIP technology is because of the various benefits they gain while allowing users to host their IP PBX. This is, actually much appealing to fresh startup companies or SMBs with limited resources than the large-scale organizations. Therefore, the Hosted VoIP providers need the businesses to access the software, use IP telephones, and set up the router for complicated business systems.

Call Queuing:

Sometimes due to the little inconsistencies in workplace clog the operations and whole processes and then makes a simple effect on inefficiency. Call queuing is a feature that reduces the workflow issues as well. With this feature, the businesses can simply direct random user calls to the available team members, even if they are present in some location. This amazing feature ensures that no calls will be lost as one of the team members is not being available to answer calls, and enhances the SMB’s ability to manage the workflow processes, and the distribute the calls through automation process.

When you make a decision to switch to VoIP telephony, whether hosted or not, you need to decide on the best VoIP provider for your business needs. This will eventually enhance your productivity and give best results.