How to increase agent productivity in call centers?
Call center owners always tend to find some innovative ways to motivate their employees and boost their productivity levels. However, with quite a high turnover rate and low morale in different call centers, it is not much easy to keep the agent's productivity high. While unfortunately, there are no such safest ways to maintain high standards or to boost the morale of agents. But still, there are some innovative ideas that can work best to enhance the productivity; Use the information provided by IVR: IVR system is the best way to measure the information and collect relevant details from the customers. And when the information provided by the user via IVR is not used by the agents, then customers feel bit frustrated and then forced to spend some more time on the call . So by using the information provided with IVR system , agents can efficiently save their customers’ time by collecting the information again. Utilize internal communication:
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