VoIP feature list- Top hosted features for your business phone system

Hosted VoIP solutions are increasingly becoming an important need and an exceptional option for your business phone system. These business VoIP accounts usually have a long feature list that simply involves residential features and multiple additional business type elements. The one prominent term a PBX VoIP technology would have are various extensions, attendant, and other conventional PBX features. Looking at the description of such features and how they could be even used in the call center environment can eventually show some biggest advantages of VoIP. 

Here are a list and the explanation of some important business VoIP features.

Multiple Extensions:

Getting different extensions to enable call routing to the group of people, various message extensions and even mailbox only extensions is the most necessary element in VoIP.  The virtual extensions are those extensions which may not have any physical endpoint, but they can still take calls, like the message extension where callers will be required to listen to a specific pre-recorded messages and nobody will actually answer the call.

Call recording:

Call recording can be simply accomplished by one click of the mouse, which eliminates the need to set up something prior to the requirement.  Once recording these messages will be stored with particular details for later retrieval.

Conference calling:

The built-in conference feature usually allows all the users to join in on a conference call any time without having the troubles to make some specific arrangements in advance.  So, whether you want 4, 5 or more callers all together, it would be easy with the conference calling feature.

Call scheduling:

Call schedule is also referred to as time-based routing. This advanced feature allows employees to have specific call routing rules for various times, whether that is a weekday, weekends, nights or holidays.

Call queue:

This feature simply allows different calls to wait for the available agent; this feature is simply like a phone waiting room.  With this feature, it’s easy to set the announcements to tell the caller their wait time or position.

Music on hold:

This feature simply offers the professionalism that most of the businesses are looking for.  You can use any professional VoIP service provider that can make the messages stand out and can help you achieve more success in your business.

Auto-attendant:

The auto-attendant or also referred to as a virtual assistant that answers your incoming calls initially with the custom greeting.  From there, people can simply select the options for communicating with their relevant departments, extensions or even choose to listen to the prerecorded messages depending on how they are customizing it for your business.  It also reduces the need for a receptionist and makes the smallest business large and popular.

One of the most important aspects of any service is to assess the quality of the service if they are offering high-quality VoIP; you can expect the higher efficiency of all the above-mentioned features. For more details on the topic, you can also consult with the professionals of VoIP Terminator and ask for guidance.