5 Ways IoT Can Revolutionize Call Center Industry in 2019 - Area19Delegate

5 Ways IoT Can Revolutionize Call Center Industry in 2019 - Area19Delegate

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The future of VoIP Technology with 5G

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It’s not wrong to say that the evolution of mobile devices or smartphones has taken place more rapidly than various technologies, and these changes will still be continued as we move into 2019. Remember the days when you have to experience a painfully slow & limited 3G internet connections ? At that time, everyone was impatiently waiting for the 4G upgrade to take place. But thanks God; it has become a distant memory now . With the advent of the latest 4G LTE , it’s possible to enjoy the fast speed which is even ten more times faster than 3G . It can bring far more benefits than faster internet speeds on our mobile devices . The 4G speed has also meant that we need to access VoIP calling on all the devices at last, with different mobile applications provided not just on the mobiles but the mobile operating systems as well. 5G for VoIP industry: In order t o make a VoIP call , we need to access two simple things : one is the VoIP account and ano...
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How to increase agent productivity in call centers?

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Call center owners always tend to find some innovative ways to motivate their employees and boost their productivity levels. However, with quite a high turnover rate and low morale in different call centers, it is not much easy to keep the agent's productivity high. While unfortunately, there are no such safest ways to maintain high standards or to boost the morale of agents. But still, there are some innovative ideas that can work best to enhance the productivity;   Use the information provided by IVR: IVR system is the best way to measure the information and collect relevant details from the customers. And when the information provided by the user via IVR is not used by the agents, then customers feel bit frustrated and then forced to spend some more time on the call . So by using the information provided with IVR system , agents can efficiently save their customers’ time by collecting the information again. Utilize internal communication: ...
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Cloud VoIP solutions for handling smooth operations in SME’s

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Today, every small and medium enterprise is finding their way toward a more efficient, practical and cost-effective communications solution like a new IP phone system. These advanced solutions in companies and call centers can cut enough costs, enhance customer relations, and improve the accessibility of information for their agents or employees. Old premise-based telephone systems are usually comprised of software, printed circuit boards , and cabinets etc. While most of these are utilizing some exceptional featur es as well , like the use of the hardware-based system and physical phone lines which meant essential upfront and ongoing costs in different cases. Main benefits of using VoIP: VoIP is also replacing different legacy systems, with even little to no upfront costs, providing a n affordable cost for external phone lines and usage & maintenanc e . It is simply a win-win for clients as you attain maximum efficiency and cost savings. The...
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